St. Regis Mexico City Review

St. Regis Mexico City Review ****.9999/*****

Matt and I stayed at the St. Regis Mexico City for 3 nights. Overall it was a wonderful experience with a few (very) minor quibbles as this hotel was wonderful and treated us like (gay) kings!

Hotel Review Context

As with previous hotel reviews we are reviewing this hotel for what it advertises itself as, a high urban luxury hotel. We are not comparing this to a suburban Four Points Sheraton or something like that. For a hotel in this caliber I expect luxury and perfection. The St. Regis is my favorite brand because of the benefits they provide those with status and the butlers.

Location

The hotel is centrally located along the Reforma where most of Mexico City’s attractions and high-end restaurants are in walking distance.

Booking

 We booked 3 nights at the hotel using our free night through our American Express Bonvoy Brilliant credit card along with some of our Marrott points. On a side note, the Bonvoy Amex card is pricey (650 dollars annually), but the free night we got staying here would have cost 730 dollars if we paid in cash. The card also offers a range of other additional benefits that easily pays for the card itself.

Check In

We flew into Mexico City International Airport and for convenience we had the hotel arrange a private transfer for us. There are obviously cheaper ways to travel, but who doesn’t love the guy/gal in a suit carrying a sign with your name 😊. Our driver was great and arrived within 30 minutes at the hotel. Check-in was quick, they upgraded our room because we have Marriott Titanium status and were told breakfast was included due to our loyalty.

The Room

Our suite was stunning, I will let the pictures speak for themselves. I will note that the shower is also a steam room and was amazing!

Service

Ironically this is where I am going to slightly ding the hotel. Overall the service was impeccable. It amazed me how everyone, including the door men addressed me by name (how did they know?) We utilized the concierge for a variety of services and they were all wonderful.

The Butlers are another trademark of the St. Regis brand. Butlers are available in all rooms or only suites depending on the St. Regis location. This one includes them in ALL rooms. They are available for the following complimentary services

• Coffee/Tea and cookie delivery
• Daily Pressing of 2 garments per guest
• Liaison for hotel services and reservations
• Arrange transportation services

Our butlers were all fantastic! My only complaint was the service was almost too good in that we asked to have our room cleaned in the early afternoon (I swear did not complain, just asked) and they must have apologized 5x that we even had to ask. The head butler even called the room at 8:30pm (no we totally weren’t sleeping why would you accuse us of such thing!) to make sure we were happy with the cleaning. It was very nice, but a bit much considering we didn’t complain!

Food

The breakfast was wonderful. If you have Marriott Platinum status or higher it is included (by the way that credit card I mentioned above gives you Platinum status).

Other Amenities

I used the gym multiple times and for a city hotel it was great. Plenty of weights and cardio equipment along with stunning views. We did not use the pool or hot tub. Matt surprised and booked me a wonderful massage at their spa. The spa was small, but provided plenty of options and was a great use of space for a city hotel. There was also a sauna, steam room and a variety of snacks and drinks that are complimentary with spa services.

Overall

I cannot recommend this hotel enough if you are ever in Mexico City. The location does the St. Regis brand proud.

Bon Voyage,

Andrew